Warranty

The official:


Limited Warranty


What does this warranty cover?


Crow Hill Guitars
  are warranted to be free from defects in material and workmanship of the instrument neck and body (i.e. the woodwork), to the original owner, for a period of 5 YEARS, beginning from the date of shipment.   I will repair or modify, at my sole discretion, any defective instrument to return it to its original, playable condition.

Hardware and electronics (e.g.   pickups, tuners, etc.) are warranted to be free from defects in material and workmanship to the original owner, for a period of 1 YEAR, beginning from the date of shipment.   I will repair or replace, at my sole discretion, any part that is determined to be defective.  

This warranty does NOT cover:

  1. Damage due to abuse, misuse, neglect, accident, or natural disaster.
  2. Normal wear and tear (e.g. worn frets, string replacement, scratches or wear to the finish, or damage/wear from accessories).
  3. Damage due to extremes of temperature or humidity.
  4. Shipping damage.
  5. Damage by any third-party service or repair.


This warranty covers only the instrument's original owner. Shipping/freight charges are the responsibility of the owner.

Because Crow Hill Guitars are hand built and each is unique, this warranty does not cover any kind of return, exchange, or replacement (except in cases of defects of third party hardware).

How do I obtain coverage?


Contact me
directly.

 

The unofficial:

I am a reasonable guy. Because I am not mass producing instruments, each and every guitar receives an enormous amount of care and attention throughout every phase of the building process.   I know the ins and outs of every guitar and I take pride in the quality of my work and attention to details.   I care about each instrument and am willing to work with you (within reason) to resolve any issues.